The company can describe a proposed benefit, but counsel still needs to review the actual spouse and children associated with each employee.
Separate benefit policy from immigration coverage
The official family FAQ addresses initial inclusion and additional charges for a spouse and unmarried children under 21. Record who is intended to participate and who pays. A uniform employment policy does not settle age-sensitive cases, different family relationships or whether every person fits the published provisions.
Ask the review to separate what the company is offering from what the programme permits. Hypothetical example: a sponsor announces that families are included, and the review finds that one participant intends to include an adult child and another a parent, neither of which the family terms as described address. The official family FAQ addresses initial inclusion and additional charges for a spouse and unmarried children under 21, so the company benefit description and the eligible family group are two different things and should be documented as such.
Record who each participant intends to include, put that list to counsel and obtain a per-participant answer. Where a person the employee expected to bring cannot be included, that individual should learn it from advice rather than from a benefits summary, and early enough to affect their decision to participate.