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HALTON HILLS · COMMERCIAL EVIDENCE

Which customer records support a new-office plan?

USAvisa field guide · 3 minute readReviewed 7 September 2026

Read the general business expansion overview

THE SHORT ANSWER

Customer evidence should distinguish current business from intended activity. Signed contracts, preliminary discussions and forecasts show different things. Organise them so the new-office plan explains the expected U.S. work accurately and does not claim that an unconfirmed pipeline already supports the staffing or managerial role being proposed.

01

Classify the commercial records

Separate completed transactions, binding commitments and exploratory discussions. Note the contracting entity, service location and remaining conditions. A foreign customer contract may help explain the group’s business but should not silently become proof of revenue belonging to the U.S. petitioner before the relevant arrangement has been established.

02

Connect orders to operational responsibilities

For significant proposed work, identify who will sell, deliver and oversee it. Compare those responsibilities with the transferee’s role and planned staff. A substantial contract can create demanding operational duties as well as revenue, so its importance should be explained through the operating plan rather than treated as standalone proof of managerial capacity.

03

Avoid manufacturing a stronger pipeline

Use genuine records and explain confidentiality through counsel’s agreed process. Do not ask customers to describe tentative intentions as guaranteed orders. If a contract is delayed or lost, retain the original history and document the business response; later review should be able to distinguish an honest forecast from an inaccurate claim about existing business.

04

Sort the records before writing the plan

The plan should be written from a sorted set of records rather than the other way round. Take the commercial material and place each document into one of three groups before any narrative is drafted: concluded business, binding commitments not yet performed, and discussions carrying no commitment. Note for each the contracting entity and the place of performance. This sorting is mechanical and takes an afternoon, and the narrative written afterwards then describes something real without needing revision when a reviewer asks which category a particular contract falls into. Drafting first and sorting afterwards tends to produce sentences that quietly move a document between categories, most often by describing an exploratory discussion in the language of an order. Remember also that a new-office L-1A is generally approved for one year initially, so the plan should describe what that first year is expected to achieve.

05

Hypothetical example: describing a pipeline in stages

Hypothetical example: a Canadian cold-chain operator opening a U.S. subsidiary holds one signed distribution agreement, two letters of intent and a list of prospects gathered at a trade fair. Presenting these as a single revenue expectation overstates the position; presenting them in stages does not. Describe the signed agreement with its counterparty, term and place of performance. Describe the letters of intent as what they are, naming the conditions still outstanding. Describe the prospect list as an activity plan rather than as demand. Then connect each stage to the transferee proposed duties and to the staff the first year is expected to require. If a commitment is later lost, retain the original record and document the response, so a subsequent reviewer can distinguish an honest forecast that did not materialise from a claim that was never accurate.

SOURCE NOTES

Editorial source review: 2026-09-07. General preparation guidance, not an individual assessment.

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